Once you have completed the payment for your order, you will receive an email notification from us, this will include your order number.
In an email to us (firstname.lastname@example.org), enter this Order Number as the subject so that we can know which order to customise.
For example: – “Order Number: #16427”
In your email, please give as much detail about your personalisation as you can, as to ensure that you are completely satisfied with the customisation.
If you have multiple items on your order, please detail and itemise clearly in the email, the customisations for each of the items.